When the right applies
If you are a consumer and an applicable distance-contract withdrawal right exists, the usual period is 14 days from conclusion of a service contract, subject to statutory exceptions.
Starting the service during the withdrawal period
Where immediate performance is requested during the withdrawal period, the checkout must obtain any express request, consent or acknowledgment required by applicable law. The legal consequences depend on the service and the extent of performance.
How to notify us
Send an unambiguous statement to — identifying your name, account/order reference, the service concerned and your request to withdraw.
Model withdrawal statement
To AI-GIN Media, —, —:
I hereby give notice that I withdraw from my contract for the following service: [service].
Ordered/concluded on: [date].
Consumer name: [name].
Consumer address: [address].
Date: [date].
Cancellation of future renewal
Cancelling automatic renewal is separate from exercising a statutory withdrawal right. Subscription cancellation controls and the applicable effective date are shown in the account and at checkout.